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Support
...While I wish I never had to use tech support I know that no software is perfect. It's a pleasure, however, that when an issue is encountered with any Esquire Innovations product, you and your tech support staff, along with the developers, are quick to work with a client and search out a solution.
John Sawyer, Partridge Snow & Hahn
Esquire Innovation's business model is based primarily on providing high quality support. The purpose of this model is two-fold; (1) it motivates our people to provide service that exceeds client expectations and, (2) it empowers our clients with a mechanism that holds us accountable.
- Esquire Support Services are unparalleled in terms of the responsiveness, proactiveness, and friendliness of the support teams. ALL software support is direct in that firms do not have to seek third party consultants to resolve Esquire product issues. Most importantly, the support teams are required to contact clients at least once a month to proactively discuss any active or potential issues. These proactive calls are made regardless of any ongoing support activities.
Onsite Client Training
Onsite client training is essential for customers to maximize their investment in software technologies.
Professional Services
Esquire Innovations is staffed with a highly qualified team of consultants. Many of the team members have had 10+ years of experience in IT services, project management, application development, training, and technology management.
- For our dynamic "just in time" support we use GoToMeeting. GotoMeeting makes it easy to conduct on-the-fly or scheduled product support meetings, presentations, demos, document collaboration and training...all in real time!
Webettes - Live on-line training
Webettes are web based training and support.
- Support is available 24 hours a day, 7 days a week, 365 days a year. Esquire clients span the globe and are based in a wide spectrum of time zones. In order to service all clients effectively, we have set up e-mail and paging systems that provide immediate and direct access to support services regardless of the time of day the support call is initiated.
Client Support Center
Client support for downloads, product information, and our knowledgebase. - How to contact support? Phone number (24-hour paging service): (951) 506-5641 or support@esqinc.com
Resources to links in the form of white papers, metadata risk library, and industry links.
White Papers
Authoritative white papers outlining a Microsoft Office or Esquire Innovations product, process, function or feature.
